Tribal knowledge is a single resignation away from gone forever.
Guides, SOPs, and training sessions that make your team self-sufficient.
What's included
- Live software training sessions
- Standard operating procedures
- User guides for custom tools
- New-hire onboarding packs
- Video tutorials and screencasts
- Knowledge base setup
Why it matters
Most small businesses run on knowledge that lives in one or two people's heads — the person who knows how to run payroll, reset the server, or onboard a new hire. When that person goes on vacation or leaves the company, everyone scrambles. Written documentation fixes this permanently, but only if it's written clearly enough that someone can actually follow it. The real cost isn't the documentation itself — it's every hour lost re-explaining the same process.
- 20hrs per month
- IDC research estimates the average knowledge worker spends 20+ hours per month searching for or re-creating information that should already be documented.
- 33% of new hires
- A 2023 Gallup workplace survey found one in three employees rated their onboarding experience as inadequate, citing lack of written guides and unclear processes.
- 50% faster
- Companies with structured onboarding documentation bring new hires to full productivity roughly twice as fast — per SHRM's onboarding effectiveness benchmarks.
Written for the people who actually use it
Documentation your team will read — because it's clear, findable, and up to date.
We write for the person doing the work, not the person who designed the system. Every guide uses plain language, real screenshots, and step-by-step structure. We build it in tools your team already uses so anyone can update it without calling us back.
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Live software training sessions
Walkthroughs of any tool your team uses — CRM, project management, accounting software — delivered live or recorded. Tailored to your actual workflows, not generic product demos.
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Standard operating procedures
Written SOPs for your most critical and frequently repeated processes. Each one follows a consistent format: who does it, when, what steps, and what to do when something goes wrong.
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User guides for custom tools
Clear documentation for internal software, custom spreadsheets, or complex workflows that don't come with a help center. Written so a new team member can follow them on day one.
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New-hire onboarding packs
Tech setup guides, tool access checklists, and process overviews packaged for new employees. Cuts your onboarding time from days of shadowing to hours of self-guided setup.
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Video tutorials and screencasts
Recorded walkthroughs using Loom or professional screencasting tools. Embedded directly in your knowledge base so your team can watch, pause, and follow along at their own pace.
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Knowledge base setup
A searchable, organized wiki in Notion, Confluence, or GitBook — structured so documentation is findable by role, process, or tool. No more digging through shared drives.
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A complete, organized knowledge base
All documentation structured in a searchable wiki — organized by department, process, or tool. Your team knows exactly where to look before asking someone.
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SOPs for your critical processes
Step-by-step procedures for every workflow that matters — written clearly enough that someone unfamiliar with the process can follow them without help.
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Recorded training sessions
Video walkthroughs of every tool and process covered during the engagement. Saved and embedded in your knowledge base so the training outlasts the trainer.
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An onboarding pack ready for day one
A new-hire bundle covering tech setup, tool access, key processes, and team contacts — so your next hire is productive in days instead of weeks.
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